We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you can contact us at email@example.com. Please note that returns must be sent to the following address: Germany, Münster, 48155 Hegerskamp 16, Niedova Olena.
If your return is accepted, we will send you a return shipping label as well as instructions on how and where to ship your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return question at firstname.lastname@example.org.
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate the problem and fix it.
Exceptions / non-returnable items
Some types of items are non-refundable, such as perishable items (such as food, flowers or plants), custom items (such as special orders or personalized items), and personal care products (such as cosmetics). . We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on discounted items or gift cards.
The quickest way to make sure you get what you want is to return the item you have and once the return has been accepted, make a separate purchase of the new item.
European Union 14 day period
Thought Notwithstanding the foregoing, if the product is delivered to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving reasons. As stated above, your item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You will also need a receipt or proof of purchase.
We will notify you once we have received and reviewed your return and let you know if the return has been approved or not. If approved, you will be automatically returned to your original payment method within 10 business days. Please be aware that it may take some time for your bank or credit card company to process and send your refund.
If more than 15 business days have passed since the return was approved, please contact us at email@example.com.